Front Office Manager

The Cusack Hotel Group is an Irish owned company with properties in Meath including Newgrange Hotel, Castle Arch Hotel, Ardboyne Hotel and Knightsbrook Hotel, Spa & Golf Resort.

The Newgrange Hotel is currently seeking to recruit enthusiastic and knowledgeable Front Office Manager to join our professional and highly skilled team. If you would like to develop your career within busy 3*hotels and have a real passion for the industry we could have an excellent opportunity for you.

Main Duties:

• To be responsible for the planning, organising and control of the Reception Department to the standards outlined, in conjunction with the Reservations Manager.
• To carry out all Reception duties as specified to the standards outlined in the department training manual.
• To check-in and check-out hotel guests in an efficient and friendly manner
• Responsibility for guest security with particular reference to keys and baggage.
• Responsibility for the handling of cash at the desk and ensuring that the reconciliation of cash at the end of shift is correct.
• Answering the telephone, transferring calls and taking messages correctly.
• Ensuring all messages, faxes, post etc are delivered to guests as swiftly as possible.
• Taking accommodation reservations correctly and giving out reservations information when the reservations department is closed.
• Attention to detail in respect of the charging procedures for all charges and final account billing.
• Dealing with any guest queries or requests and acting as an information source for guests.
• Dealing sympathetically and efficiently with guest complaints and problems and ensuring that they are rectified before the guest leaves the hotel. Ensuring that other Managers/Sales are advised of the situation and follow-up required.
• To direct and help all guests entering the hotel for whatever business i.e. Conferences, meetings, maintenance work, deliveries etc.
• Training of new staff in the procedures and policies for the reception and the hotel in general.
• To liaise with all other departments within the Hotel.
• To ensure that reasonable care is taken for the health and safety of yourself, all other members of staff, guests and any other persons on the premises.
• To promote the Hotel’s customer care policies at all times.
• To assist in other departments at all times.
• To carry out any other reasonable task requested by senior management.

Requirements:

• At least 1+ year experience in a similar role.

Must hold a valid work permit for Ireland