Partner sites:EURESELA

Front Desk Manager (m/f) - River Cruise Ships

by:  Hermes Recruitment

The job offer is available for the following event:

Front Desk Manager (m/f) - River Cruise Ships 

APPLY NOW WITH  hermesrecruitment.com

Directly supervises all front desk personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

DUTIES & RESPONSIBILITIES

  • Trains and retrains all front office personnel

  • Participates in the selection of front office personnel

  • Schedules the front office staff

  • Supervises workload during shifts

  • Evaluates the job performance if each front office employee

  • Maintains working relationships and communicates with all departments

  • Verifies that accurate room status information is maintained and properly communicated

  • Resolves guest problems quickly, efficiently, and courteously

  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel

  • Reviews and completes the credit limit report

  • Works within the allocated budget for the front office

  • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager

  • Checks cashiers in and out and verifies banks and deposits at the end of each shift

  • Enforces all cash-handling, check-cashing, and credit policies

  • Conducts regularly scheduled meetings of front office personnel

  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times

  • Maximize room revenue and occupancy by reviewing status daily Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily

  • Monitor high balance guest and take appropriate action

  • Ensure implementation of all hotel policies and house rules

  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes

  • Prepare revenue and occupancy forecasting

  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner

  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees

  • Monitor all V.I.P's special guests and requests

  • Maintain required pars of all front office and stationery supplies

  • Review daily front office work and activity reports generated by Night Audit

  • Review Front Office log book and Guest feedback forms on a daily basis

  • Maintain an organised and comprehensive filing system with documentation of purchases, vouching, schedules, forecasts, reports and tracking logs

  • Perform other duties as requested by management

QUALIFICATIONS & REQUIREMENTS

  • Valid EU passport

  • Fluently spoken English or German

  • Hospitality Management degree

  • Previous experience in luxury establishments

  • Proven ability to effectively build and foster a team environment

  • Ability to make decisions in a fast-paced environment

  • Demonstrated commitment to customer service

  • Excellent problem solving/decision-making skills

  • Pleasant and communicative character

  • Professional attitude and appearance

  • Reliability and hard work

  • Great team spirit

REWARDS & BENEFITS

  • Competitive salary and bonuses depending on qualifications and expertise

  • Seasonal or permanent employment

  • Medical and Social Insurance

  • Accommodation and meals

  • Flight tickets refund upon successful completion of the contract

NOTES

  • The ships are sailing along the big rivers of Europe; the Rhine, Main, Danube, Seine, Saone, Rhone, and Douro
  • The river cruise management companies are registered in Cyprus

FOLLOW US 

APPLY NOW WITH  hermesrecruitment.com

Jobs that may interest you

Hotel Manager (m/f) - River Cruise Ships APPLY NOW WITH hermesrecruitment.com The Hotel Manager is responsible for all aspects of operations, to day-to-day staff management and guests. Provides leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction. Responsible for managing the management team and overall targets to deliver an excellent guest... Read more

ANIMATEUR PETITE ENFANCE

Offered by:  TUI Musement
Workplace: Cyprus
Join TUI as a Qualified Baby Club Host or Nursery Nurse and help to deliver amazing holidays for our youngest guests. You will make a big difference to family holidays by delivering an exciting, developmental and creative childcare programme for kids aged 0-12 specialising in the under 4's. If you are looking to work abroad in any of our 100+... Read more
Melco Resorts & Entertainment in Cyprus Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts... Read more
Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail Providing a positive and friendly guest experience by interacting with customers Collecting money for drinks served and providing change as needed Keeping a well-stocked bar Cleaning... Read more
Related working experience. Valid Lifeguard certificate. Ability to work as a team player. Hard working and well-organized. Good interpersonal and communication skills. willing to relocate to Cyprus We offer: -Food on duty: Free -Accommodation shared: Free -1 Day off/Week -8-9 working hours/day salary from 800-1100 net Read more