French Supervisor (E-Commerce Customer Support) - Wish

Your Role

The Supervisors or 1st Line Managers are the leaders responsible for developing teams of assigned Agents or Customer Service Representatives (CSRs) to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.

Our Client

Shopping made fun!

Wish stands for the newest generation of a virtual marketplace. This is how the future of commerce looks like. Using sophisticated algorithms, wish.com creates personalized recommendations for products their customers love, making sure the best and most interesting products are shown to their users in the app and their inbox often before they know they want it.

If you love working on all areas of the stack and to solve challenging problems, join our team now!

Responsibility

• Ensuring the team’s development, monitoring and evaluation;
• Planning training sessions for the agents;
• Motivating the team and managing them daily, according to internal policies;
• Ensuring the accomplishment of the Key Performance Indicators (KPI);
• Developing action plans for continuous improvement.

   

Your Profile

• French native speakers;
• Fluency in English; 
• Good Microsoft Office skills;
• Experience managing teams or internal candidates with management profile;
• Contact center experience;
• Experience in working to achieve and exceed client’s expectations, KPI’s and Service Level Agreements;
• Strong team spirit and customer oriented;
• Analytical and good communication skills;
• Ability to handle stress; 
• Creative, that comes up with improvement ideas.

   

Our Offer

• Excellent work opportunity in a dynamic leading multinational company; 
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development; 
• Facilities centrally located with an excellent public transportation offer and with canteen included; 
• Private health insurance;
• Young, dynamic and multicultural environment;
• Possibility to live in one of our apartments; 
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe); 
• Free Portuguese language courses, sport activities and organized events.

   

Teleperformance Portugal

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 84 nationalities, we are providing services in 35 languages.

Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.