Partner sites:EURESELA

French Customer Advisor for Secret Escapes - Lisbon, Portugal

by:  Sitel

Learn, Lead & Grow. #SitelPortugal

 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

 

Come and work with us.

 

Do you want to work with a travel company specialized on luxury hotels worldwide?
Are you French native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!

 

Your future project: join our French Customer Support team.

 

Secret Escapes is a British travel company that focuses on featuring and recommending the best deals for luxury hotels and holidays worldwide, providing a stress-free experience, at an unbeatable price.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide support to all members of Secret Escapes and help them discover and book the best luxury hotel and holiday deals
  • Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
  • Solve with precision and efficiency emerging issues that customers may face
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

 

Maximize your experience.

 

To succeed in the role, you will need to have:

 

  • Native or proficient level of French (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Gain stability, expand possibilities.

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

 

Be bold. Be you.

 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Jobs that may interest you

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural... Read more
Over Webhelp Webhelp is een Frans multinationale BPO-onderneming die zaken menselijker maakt voor de meest opwindende merken ter wereld. Door Webhelp te kiezen, maak je deel uit van een familie van meer dan 65.000 gamechangers op meer dan 170 locaties in 50 landen. Sluit je aan bij Webhelp Portugal en je hebt de kans om deel uit te maken van... Read more
About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 65,000 game-changers from more than 170 locations in 50 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural... Read more