Job summary

  • Set up outlets including all supplies, linen and equipment.  Perform pre-and post-shift side-work (mise-en-place, replenish store etc.).  

  • Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.  

  • Receive payments and process transactions according to established policies and procedures; give correct change; document voids on void balance sheet. Close checks to correct guest’s room account. 

  • Follow established script to encourage up-selling. 

  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments 

  • Perform other duties as assigned 

  • Answer the telephone as per brand standards.  Efficiently and professionally handle multiple incoming calls at once. 

  • Articulate and repeat each order to the guest before hanging up.  Use guest name and title,and give guest the approximate time of delivery. 

  • Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (salt), etc. 

  • Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.  Coordinate food service with restaurant for bar guests if applicable. 

  • Set-up meetings rooms for client meetings and events. 

  • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable. 

Job details
Work experience:
Work experience is not required
Number of positions:
1
Date of expiry:
About company

InterContinental Cascais Estoril is a small and upscale 5 star hotel, set in the oceanfront of the Atlantic, on the “Portuguese Riviera”, a region full of beauty, history and warm weather.An unrivalled location to experience the serenity views and glamour of the bay, discover the fascinating coastline and natural surroundings or experience the famous fish and seafood specialties.At the hotel we offer our guests "The InterContinental Life": A fascinating lifestyle that makes international travel more... Read more

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