Food & Beverage Trainee
-
Set up outlets including all supplies, linen and equipment. Perform pre-and post-shift side-work (mise-en-place, replenish store etc.).
-
Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
-
Receive payments and process transactions according to established policies and procedures; give correct change; document voids on void balance sheet. Close checks to correct guest’s room account.
-
Follow established script to encourage up-selling.
-
Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments
-
Perform other duties as assigned
-
Answer the telephone as per brand standards. Efficiently and professionally handle multiple incoming calls at once.
-
Articulate and repeat each order to the guest before hanging up. Use guest name and title,and give guest the approximate time of delivery.
-
Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (salt), etc.
-
Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant for bar guests if applicable.
-
Set-up meetings rooms for client meetings and events.
-
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
Minimum to internship is 3 months.
