Food and Beverage Personnel

Main Purpose of Job

To aid in the smooth and efficient running of the Restaurant Department, ensuring that all guests receive the level of service required in a four Star Hotel.

Main Duties

To attend any staff training as required by management

To ensure you are trained on safe use of all equipement

Mis En Place

To ensure your department is set up/ready for service, if not, remain until all tasks have been completed.

To ensure that you are present and ready for work at your rostered time.

To ensure work stations are of the highest standard and ready for service.

Service

To follow all the departments standard operating procedures

To report to management and guest complaints

To report to maintenance any maintenance issues

To assist in banqueting service if required

Ensure all guest requirements regarding their meal, their wine and their location in the restaurant are met and exceeded.

Sales

To Increase sales in your department whenever possible

To impart Hotel services and local knowledge to the guest whenever the opportunity presents itself

Miscellaneous

To ensure all equipement is in good working order

To be flexible in down times to assist in other departments where needed e.g in banqueting or Bar departments for service.