Enterprise Virtualization (Microsoft) and Systems Management Specialist (French or German)

Job Description

Enterprise Virtualization (Microsoft) and Systems Management Specialist

Competitive Salary

Dublin

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Enterprise Technical Support, Analyst on our remote Technical Support team in Dublin. We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.

We have an unrivaled opportunity for an experienced Enterprise Solutions Support Advisor to work in our EMEA ProSupport Enterprise Expert Centre, offering the highest level of solutions support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualisation, operating systems, networks & security and databases.  No other centre offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies. As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.

Key Responsibilities :

• Delivering Level 2 support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
• Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s). Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
• Attending required technical training sessions and making effective use of lab time while securing relevant industry certifications.   
• Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages
• Act as a trusted advisor to the management team on the technical front.

Essential Requirements:

• Advanced knowledge of Windows Server 2016,  Windows Server 2012 R2 Windows Server 2008 R2, Active Directory, Microsoft Clustering, Hyper-V, SCVMM,  Storage Spaces and Storage Spaces Direct
• Advanced knowledge of at least one of Microsoft Exchange, Azure Pack or System Centre suit (SCOM, SCCM)
• Advanced knowledge of User/Kernel Dump analysis, Network protocol & packet analysis, PowerShell, Pal, ETL trace analysis & Xperf. - (Highly desirable)
• Working Knowledge of the following SAN / Network technologies & protocols (ISCSI, FCOE, Fibre, DCB, RDMA)  
• Knowledge of other virtualisation technologies such as VMware ESX, VMware View, Xen Server or Xen Desktop is an advantage.
• Industry certifications (Any 1 minimum) - MCSE 2012 Private Cloud, Server Infrastructure or Azure, MCITP Exchange or SQL Server, CCNA.
• Fluency in English and the ability to speak any of the following languages is preferred – German or French

Benefits :

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Apply now !

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.