People make Dell EMC – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Dell EMC, we are looking for a Technical Support Engineer to join our technical assistance team in Dublin, Ireland, as well as providing telephone and email assistance to our European customers as part of the Support and Deployment Services Unit.
You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Responsible for the overall satisfaction of Dell Server Enterprise customers.
Actively supports the customer in all aspects through to problem resolution keeping customer informed throughout life of incident.
Identifies and resolves issues affecting customer's servers, utilizing the tools available and resourcing necessary support staff.
Clearly and concisely logs and tracks details of solutions provided to resolve customer issue and maintains and updates customer database.
Responsible for following defined policies & procedures
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Speak fluent Dutch and English
Excellent customer service skills with a proven ability to think outside the box in resolving customer issues
Excellent knowledge of server hardware (including SCSI, RAID and I/O topology); A+ certification desired.
Working knowledge of storage hardware (including clustering)
Working knowledge of networking (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions and network load balancing)
Knowledge of current Server Operating systems (Windows, Linux, Esx...)
Basic working knowledge of systems management software
Proven track record in maintaining and enhancing skill(s) level(s) according to future technology trends
Ability to work shift(s) on a rotating schedule.
Special consideration given to CCNA, VMWare, Microsoft certifications.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.