Dutch Customer Support Professional for Cisco Services

Your day to day role: 

You will be responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, you will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

Essential criteria:

• Fluency in written and spoken English and Dutch

• Previous customer service experience in a service driven environment

• Computer literacy

• Excellent soft skills and emotional intelligence

• Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically

What’s in it for you:

• To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020

• Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries

• Free additional medical and dentist insurance

• Sports card discount

• Corporate discounts and allowances