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Job offer description

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology.

YOUR ROLE:

  • Help users and clients use the platform (email, chat, and phone communication).
  • Provide support with the online form, status of the application, registration to the system.
  • Ensure clients receive the highest level of customer service.
  • Follow guidelines and policies; execute an organized, efficient, and structured working process.

REQUIRED SKILLS:

  • Fluent in Spanish and English.
  • Previous experience in a customer support role.
  • Excellent computer literacy and proficient with MS Office applications.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.

WHAT WE OFFER:

  • An attractive remuneration + monthly performance bonuses. Referral bonuses.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.
Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
  • Spanish
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

Pontica Solutions is a Stevie® award-winning BPO and ITO company, founded as a start-up in 2015 by experienced professionals in the industry. We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing, and IT. Our main goal is to create a sustainable and diverse team because we believe… Find out more