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Job offer description
  • REVOLUT is expanding it's activity in Portugal.
  • Join a new project in a multinational and dynamic environment.

About our client:

From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money - for the better.

Traditional banks are slow and expensive. Realistically, you're nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

This may sound a little salesy, but we've signed up more than 3m customers without spending a single penny on marketing. It's simple really: if you solve an everyday problem, you don't need to spend a gazillion dollars on fancy marketing campaigns.

About the responsibilities:

Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets;

Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service;

Representing Revolut online at all times;

Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience;

Analyzing customer data to make informed decisions.

About the candidate:

  • Fluency in Czech and English
  • Prior customer support experience
  • Exceptional understanding of customer service, technical issue resolution and support best practices
  • Previous people management experience
  • Empathy and love for helping people
  • Strong attention to detail and analytical skills
  • Driven, self-motivated and highly flexible team player
  • Self-learner, independent problem-solver
  • Bachelor's degree or equivalent
  • Proven record of improving SLAs for support teams
  • Experience working with data analysis and dashboards
  • Strong communication skills, great numeracy and IT skills
Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • Czech
  • Very good
  • English
  • Very good
Salary range:
Not provided
Date of expiry:

About company

For over forty years PageGroup has been recognised nationally and internationally as a leading provider of quality recruitment services. Our specialist divisions span all industry sectors and niche markets. The scale of our service allows each of our consultants to specialise in recruiting professionals in one discipline in a particular industry and geographic region. Our national… Find out more