Customer support agent (Spanish/English)

Role:

You’ll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, ensuring queries and issues are resolved on the first contact.

The business is expanding rapidly, so you’ll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

Responsibilities:

You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll utilise your excellent communication skills to answer queries via Live Chat and email, ensuring withdrawals are processed accurately and in a timely manner. Liaising with internal and external stakeholders to resolve issues as quickly as possible, you’ll be adept at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems.

Key Skills:

• Experience managing demanding customers 
• Excellent computer skills
• Excellent communications skills and an eye for detail 
• Excellent written English and Spanish language knowledge

Key Attributes:

You need to be highly organised with a strong eye for detail and the ability to multitask and prioritise. You’ll be comfortable dealing with demanding customers, demonstrating compassion and resilience. You will be a strong team player, working closely and collaboratively with internal and external stakeholders on a daily basis. You’ll have a positive outlook and enjoy working in a fast paced, demanding environment.

Additional Information

Support Agents are required to work shifts, including weekends and unsociable hours, at our office in Tallinn. The working pattern will be communicated during the interview process.