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Job offer description

You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!

 

Description:

We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.

 

Responsibilities:

  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk's ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform

Soft Skills:

  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!

Technical skills and Experience required:

  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluent Italian and English (additional European languages a huge plus)
  • Entitlement to work full time in EU for any employer

You are an ideal candidate if:

  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
Job details
Occupation field:
Work experience:
Work experience is required
Duration of work experience:
Up to 1 year
Language skills:
  • Italian
  • Fluent
Salary range:
Not provided
Date of expiry:
Link for more information: