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Customer Solutions Agent - German speakers

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Multilingual Customer Solutions Agent - German speakers

For our worldwide acting and respected client based on the east coast of Ireland, we are looking for motivated candidates.

In this company you have the chance, to improve your skills and knowledge in Customer Service and Technical Support. Even if you want to start a new career in this area you have here the chance to come in a permanent growing company.

Proof your professionalism and your competencies and you will succeed.

 

Responsibilities:

  • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately
  • Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship.
  • Deliver on metrics, for example, phone handled time, customer experience; proactive product offered and accepted opportunities.
  • Represent our client with a high level of professionalism and customer service at all times

 

Necessary qualifications:

  • Good level of English and excellent in German 
  • Minimum of 6 months call centre & technical support experience. 
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships

Contact me and send me easily your CV and we can discuss this or your further opportunities!

fatima.cobanogil@cpl.ie / 00353 16 14 6078

EOJD