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Job offer description

About Voxpro

Voxpro powered by TELUS International is an award winning outsourcing company that is changing the way businesses approach customer experience.

To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is a unique opportunity for you to join our team and be part of really making a difference at Voxpro.

About the role

We are currently looking for talended specialists to join our Modere team at Voxpro based in our Cork office.

Modere is an online distributor of health and household products which are good for you and good for the environment. They are vegan friendly and are extremely popular.

As a Customer Support specialist you will provide customer telephone and e-mail support in line with client SLA's and team KPI's with regard to product information, stock updates and new promotions. You will support customers in opening accounts, process product orders and manage product returns. You will research and resolve customer complaints, technical queires and concerns and report problems as necessary to minimize impact to customers, while delivering excellence in customer service in an efficient, professional and courteous manner at all times.

Your profile:

  • Ability to write and speak fluently, clearly and concisely in English and German is essential!
  • Previous customer support experience is an advantage, you should be comfortable with phone work
  • Professionally confident in a customer-focused environment
  • Strong time management skills to meet and exceed expectations
  • Ability to multitask in a fast-paced environment
  • Excellent problem-solving abilities
  • Enjoy working in a fast paced environment
  • Comfortable working with computers
  • Strong team spirit with a passion and drive to help users and to deliver the best customer experience

We can offer you: 

  • Full-time permanent position in a great multicultural environment
  • Competitive salary
  • Free Onsite Gym
  • Tenure based VHI Healthcare
  • Free Staff carpark
  • Cycle to Work Scheme.
  • Learning & Development opportunities
  • Sports and social events
  • Bus tax saver scheme
  • Tenured based pension, paid maternity & paternity cover
  • Free onsite doctor
  • Free onsite therapies (Massage, Reiki)
  • Onsite chickens!
Job details
Occupation field:
Education field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • German
  • Fluent
Salary range:
Not provided
Date of expiry:

About company

We are Voxpro powered by TELUS International, an award winning Multilingual Business Process Outsourcing BPO Company based in Cork, Ireland. We are changing the way businesses approach customer experience. To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees… Find out more