Customer Service Representative (German Speaking)

Role

Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales. Achieve performance targets (sales, call-handling and quality) as set out by Team Leaders.Contribute to the achievement of team targets by active participation in team briefs and meetings. Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre.

Track all reservations on-request and provide the customer with a timely and efficient response. Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales. Tutoring new Reservation sales agents to assist in the on-the-job training of new team members.

Qualifications and Experience

• Previous experience in a sales, customer service environment or contact centre strongly prefered
• Good working knowledge of Microsoft: Word & Excel.
• Fluency in German and very good English
• Strong Sales Skills.
• Highly Customer Service Oriented.
• Excellent communication skills.
• Excellent problem solving skills and ability to prioritise.
• Ability to work in a Fast-paced environment
• Good Team Player with ability to build and maintain relationships