Customer Service Process Associate with German

Function:  Operations

Lublin, Poland

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of  Customer Service Process Associate with German

Responsibilities

• Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
• Effective and professional verbal and written communication – both with internal and external customers, partners;
• Active participation in the defined training courses and the practical implementation of the new skills in the work processes;
• Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region;
• Participate in regular/ occasional teleconferences/ meetings with the Customer;
• Participate in preparing customer reports;
• Develop action plans to resolve operations issues and coordinate their implementation;
• Know and understand the performance management policy and practice;
• Understand and fulfill all regulations of the internal policies of the company;

Minimum qualifications

· Communicative level of  English

· Good MS Office (especially MS Excel) knowledge

· Analytical thinking and ability to learn fast

Preferred qualifications

· Good level of German – C1 level;

· Bachelor or Master Degree;

· Work experience with and ERP system;

· Similar work experience;

· Organized personality with attention to details, able to work simultaneously on different projects;

· High motivation and willingness to learn;

· Ability to work under time pressure.

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.