Job offer description

The Customer Service Consultant is responsible for handling customer queries (phone, e-mail and chat) and supporting individual and business clients in both incoming and outgoing communication. There are no sales involved.

 

Requirements:

  • fluency in Hungarian
  • good knowledge of English (needed for internal communication and trainings)
  • computer literacy, excellent written and verbal communication skills
  • general IT knowledge (Windows, MsOffice, Internet Explorer)
  • commitment to customer service
  • proactive and positive approach
  • ability to multitask
  • experience in working with business clients or a call center experience would be an advantage
  • responsibility in processing customers' data (business and individual)

Benefits: 

  • friendly, innovative and multinational working environment
  • attractive benefit system including sports, medical and leisure
  • full time employment contract
  • remote recruitment process
  • participation in Arvato knowledge competitions
  • opportunity to gain experience in customer service
  • friendly and supportive work environment
  • off-work activities including sport, picnics, nights out etc.
  • access to career paths  within company structure via internal promotion system
  • suport for candidates relocating to Poland from another country
  • work location in modern office complex
Job details
Sector:
Other service activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Salary range:
Not provided
Date of expiry:

About company

arvato Polska is a part of arvato AG group, which belongs to the international media concern Bertelsmann SE & Co.KGaA. Since 1994, as an outsourcing pioneer in Poland, we have been providing a wide range of services ranging from advanced IT solutions, mass correspondence (lettershop), logistics, telephone contact centres, implementing loyalty programmes, and specialised financial services … Find out more