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Customer Service Advisor with Swedish Skills - Adidas Sportswear Company

by:  Webhelp OÜ

The job offer is available for the following event:

Do you have an interest in sports, the outdoors and knowledge from an E-com environment? Are you a person who likes to help others? Are you fluent in Swedish and manage in English as well  - then we have the job for you!

Our company values, in alignment with our client values, require you to be honest, humble and listen to the customer and the customer’s needs.

In order for you to be comfortable and successful it is important that you are driven and outgoing, have experience in using several programs ( multi tasking ) at the same time while having a customer on the phone...

The main requirement is that you have a strong focus on customer needs and an understanding of how customers can behave and ability to customize your response according to customer needs with pride and dedication - upsale will as well be part of the service you offer the customers.

We offer:

  • A base salary ranging from €1500 gross per month (depending on the language)
  • Sales and other performance bonuses ranging from €100 to €200+ gross per month
  • Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month
  • Private health insurance
  • International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth
  • Flexibility in working hours, within the constraints however of client’s high seasonal volume fluctuations
  • Great Team of colleagues and excellent working atmosphere
  • Company and Team events each month of the year

What we would like in return:

  • Good Swedish language skills, verbal as well as written
  • Good command of English (our common Webhelp language)
  • Communication and interpersonal skills to match the customer experience challenge
  • Absolute positive customer service attitude
  • Previous experience in a customer service environment is an advantage, but is not a necessity;
  • Willingness to do up-selling.

Come and join us as part of the Estonian Webhelp Team!

Worktime: 9AM-7PM; Monday to Friday (in shifts).

If you think this sounds interesting, please apply with your English CV and a short cover letter.  

Only candidates fulfilling above requirements will be contacted. 

 

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