Partner sites:EURESELA

Customer Representative - Dutch market

by:  Webhelp Spain

The job offer is available for the following event:

We are looking for a Danish speaking Customer Representative to join one of our projects.

Responsibilities

Contact Management:

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures.
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
- Ensure correct presentation of the customer's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to acquire gain expertise and understanding of all topics relevant to the service.
- Provide pro-active feedback to Supervisor regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within WEBHELP guidelines.

We offer

-Full-time and long-term contract
-Salary: 16.732,21 euros gross/year + up to 2.400 euros gross/year in bonus
-Schedule: Monday-Friday, from 09:00 to 18:00
-Internal Development Program

Requirements

- Native level speaker of Dutch
- Fluent in English

Soft Skills

- Self-motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
- Very good written skills

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

Jobs that may interest you

Customer Representative - Danish market

Offered by:  Webhelp Spain
Workplace: Spain
We are looking for a Danish speaking Customer Representative to join one of our projects. Responsibilities Contact Management: - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers. - Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures... Read more
Are you interested in working for a world-renowned fashion brand? Do you want to work in sunny Barcelona? Our company Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices,... Read more
We're looking for a friendly and solution-oriented Customer Care Specialist for a digital, multi-platform booking service that allows you to find and book activities, guided tours, tickets to museums and attractions, city passes and much more around the world. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers... Read more
We are looking for German Customer Service & Sales Representative for one of our clients, a leading company in new technologies. Responsibilities: -Handle and close inbound calls (Consumer) to achieve quarterly quota -Fast and effective response to inbound emails -Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products... Read more
If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a... Read more