Customer Care Specialist-Senior Process Associate-French
Customer Care Specialist with French
Function : Operations
Poland, Krakow
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of a Customer Care Specialist with French
Responsibilities
· Answering clients’ questions/ requests (contact via email, phone)
· Order management (verifying data, entering data into the system)
· Taking care of the correctness of the documentation
· Checking the price and quality of the products
· Solving customers’ problems
· Contact with the customer
Qualifications
Minimum qualifications
· Very Good French skills
· Communicative level of English
· Good MS Office (especially MS Excel) knowledge
· Analytical thinking and ability to learn fast
· Personal culture and ability to deal with the client properly
· High motivation and willingness to learn
Preferred Qualifications / Skills
· Previous experience in Customer Care/ Order Management
· Familiarity with SAP
We offer
· Attractive salary
· Stable job offer – employment contract
· Various trainings (initiating, soft skills)
· Possibility of development
· Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com
