Skip to content Skip to menu Skip to footer
Job offer description

Main tasks:



• Handle ship/air schedule changes

• Handle product changes (excursion, hotel, rail, pre&post program, transfer etc.)

• Handle various refunds (excursion etc.)

• Handle FIT and Group bookings schedule changes

• Create information letters (cancelled excursions, hotel etc.)

• In the rotation of emergency handling phone, available 24/7 according to your schedule (when needed, by agreement of the parties)

• Coordinate the workflow of incident handling

• Maintain close coordination with local offices and customer service

• Contact affected guests, inform of the incident and rebook if needed

• Complete all necessary administrative work after incident has been handled (reports, invoices etc.)

• Administer emergency handling mailbox

• Evaluates the urgency of each case, prioritizing in a fashion that is the least damaging to the company and the clients

• Assure the on time and correct completion of the assigned cases

• Handle and resolve customer complaints in cooperation with local customer service offices

• Recommend process improvements

• Provide reporting during & post incident

• Assist team members with other markets tasks when workload allows

• Fulfill tasks assigned by Management such as inbound calls/emails to support Reservation Teams

• Support other departments with various tasks when the workload allows



Requirements:



• Excellent written and verbal German and English language skills

• Desire to provide good customer service, good communication skills

• Ability to handle pressure and work in a fast paced environment

• Detail oriented and ability to QA own work

• Ability to plan and organize workload to meet timelines

• Cooperative and a dedicated team player, also able to work independently

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • German
  • Fluent
Salary range:
Not provided
Date of expiry:
Link for more information:

About company

International sales center with supporting units. Hurtigruten has operated in international tourism since its establishment in 1893. The combination of local transport and tourism with its 12 ships in year-round route along the Norwegian coast creates today authentic experiences for guests from all over the world. Hurtigruten's expedition ships offer Explorer voyages… Find out more