CUSTOMER CARE REPRESENTATIVE WITH ITALIAN

Duties:

• Managing incoming calls and customer service inquiries
• Assessing customer’s business needs
• Handling customer complaints and answering to questions regarding products, orders, payments, invoices etc.
• Build sustainable relationships with customers
• Being engaged and proactive about the company’s Marketing and Sales plan
• Proposing innovative ideas that will improve the satisfaction of the customers

Requirements:

• Excellent command of Italian (C1 or native level) and English (B2 level)
• Knowledge of MS Office, especially Excel
• Experience in similar roles will be considered as a big advantage
• Great communication skills
• EU citizenship

The ideal candidate has strong interpersonal and communication skills. He/She enjoys working in a team in an international environment. The applicant needs to be open to new challenges and opportunities.

The company offers:

• Permanent contract
• International environment
• Introductory training to the company
• Relocation package for the people outside of Poland, as well as Polish course for beginners
• Great company environment (many company events and parties to increase the team spirit)

Place of work: Krakow

Please send your CV in English at info@Itselecta.com with subject: CCR ITALIAN 38