Customer Care Professionals with Swedish and English
ABOUT US:
Human factor is the most crucial aspect for the success of every organization. Astrea creates solutions, while at the same time puts into this process uniqueness, creativity, flexibility, energy and positive thinking. We will find for you, the right people on the right place. Our striving is to improve the interaction between individuals and organizations at all levels thanks to the already proved business strategies and processes.
OUR CLIENTS:
Our clients are leaders in the Business Process Outsourcing (BPO) area in Bulgaria. For their sites they are looking for Swedish and English speaking specialists.
KEY RESPONSIBILITIES:
- Communicate via telephone, mail and fax with existing customers in order to solve their technical issues;
- Give information about the product to existing customers and prospects via telephone, e-mail and fax and handle the inquiries on basics in a case closing manner;
- Handling and troubleshooting user support related questions;
- Carry out customer request referrals and transfer in timely and correct manner by predefined rules;
- Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction;
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager.
REQUIREMENTS:
- Fluent in Swedish and English;
- Outstanding communicative skills;
- Focused on clients’ needs and requests;
- Excellent MS Office skills;
- Team spirit.
If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.
We will contact the approved candidates shortly hereafter.
All the information is protected by the Commission for the Protection of Personal Data.
(Astrea MT Ltd. - reg No1578, exp. 10.04.2018 from MLSP)
