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Job offer description

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

About the job role: 

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.

 

As a Customer Care Advisor, you will:

  • Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending potential requests.
  • Become a specialist in our Client’s products and services
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.

 

 

We are looking for:

  • Native or Proficient in Dutch (C2)
  • Fluency in English (B2)
  • Previous experience in Customer Service is highly valued
  • Excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Familiarity with Pet-related stuff is highly valued
  • Have a positive and can-do attitude
  • For non-EU residents, it is mandatory to have a valid work permit.

 

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Extra Bonus
  • Meal Allowance paid in voucher card (net)
  • Private Health insurance with a dental plan
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to do Work from Home based in Lisbon*

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Oeiras, Tagus-Park, Portugal.

 

Ready to take up the challenge?

Join our team and show off your talent! 

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • Dutch
  • Very good
  • English
  • Good
Required skills:
customer service
Salary range:
Not provided
Date of expiry:

About company

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Aveiro, and Braga, and a workforce of… Find out more