Please apply for this role on: https://jobsearch.paypal-corp.com/en-US/job/cip-team-leader/J3Q7BW74KCRPPK81QM2
At PayPal, we put people at the center of everything we do. The PayPal CIP Team Leader builds, develops, and retains a group of employees into becoming a high performing team that meets and exceeds performance goals. The Team Leader drives world-class customer experience results through high impact coaching and development of their teammates and team leaders. They engage with their direct reports and foster an open, collaborative environment in which developmental feedback and career coaching is a primary focus. They operate in a diverse and inclusive environment role modelling strong values and ethics. Is agile to the changing needs of our customers and supports and drives needs-based initiatives through effective communication, coaching, best practice sharing, and calibrations.
Responsibilities
- Experience leading and developing team mates, ideally in a risk/AML operations environment
- Proven track record working as part of a global and cross functional leadership team
- Sets clear goals and measurement, drives team results to achieve/exceed organization goals/KPIs
- Coaches and empowers direct reports to create exceptional customer experience and makes the right decisions within defined operational guidelines
- Utilizes behavioral based coaching model to include Situation Based Coaching and Trend Based Coaching to enable teammates to be successful in delivering great customer experiences and achieving goals
- Utilizes Situational Leadership skills to effectively adjust coaching style to the performance and knowledge level of the teammates being coached
- Develops direct reports to their fullest potential by helping them succeed, providing development feedback and career coaching
- Utilizes Performance Development Planning process to enable teammates to set create and follow up on plans for teammate career development
- Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching and development activities
- Creates an inclusive and trusting work environment and culture so teammates are motivated to perform at their highest level while bringing the best of themselves to work
- Prepares for and leads the required number of 1:1 coaching and team learning sessions and stand-ups/huddles that are interactive, engaging and teammate driven based upon developmental needs
Preferred Qualifications
- Previous compliance experience is a distinct advantage
- Strong verbal and written communication skills, and the ability to effectively communicate with teammates, peer leaders and business unit leadership
- Ability to direct and motivate others and effectively delegate in order to achieve goals
- Utilizes data from Team Support Leader findings to improve team performance
- Ability to recognize the need for and lead through change management initiates while maintaining and driving teammate engagement
- Demonstrated advanced knowledge of PayPal operational flows and department workflow
- Ability to mentor teammates and overcome resistance to achieve positive results for goals and metrics
- Ability to effectively balance company and customer needs to deliver against customer experience targets and business goals
- Strong time management skills
- Proficiency in systems (Internet, Office Applications) and proficiency in and/or ability to quickly learn internal business systems
Job Requirements
- 2+ years of related experience
- Significant people development and leadership experience
- Prior change leadership experience
- Bachelor’s degree or equivalent work experience
Competencies
- Coaching, Developing & Retaining Teammates
- Diversity & Inclusion
- Customer Focus Acquiring and On-boarding Teammates
- Drives for Results, Managing / Measuring Work
- Shared Values / Ethics Change Management
Shift: Day Shift, inclusive of one weekend day
