At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.
PRIMARY RESPONSIBILITES:
-
Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.
-
With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
-
Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to YapStone and our clients.
-
The position will require the reviewing of complex/unique situations regarding underwriting, chargeback and fraud patterns with senior staff in order to make recommendations for actions in regard to these issues.
REQUIREMENTS:
-
Associates degree; Bachelor degree in business or related field preferred
-
2+ years customer service experience required;
-
1 to 3 years of experience related to both e-commerce fraud prevention and chargebacks
-
English plus a second Language highly desired
-
Experience in financial services and/or risk management, is a plus
-
Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of merchant billing, refunds and the analysis of credit card transactions.
-
Demonstrated proficiency in customer service and fraud investigation
-
Knowledge of MasterCard and Visa Operating rules and regulations preferred
-
Requires strong communication and team-work skills. Ability to communicate effectively with peers as well as management
-
Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability
-
Demonstrates confidence in making instinctual decisions
-
Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently
-
Well-developed accuracy, analytical, organizational, and written and verbal communication skills
-
The Chargeback Team is staffed Mon – Fri with flexible start and end times. Applicants must be flexible with their schedule; having the ability to work non-traditional work hours
Changing how the world pays is a mission that inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team can take in the stellar view from our Drogheda office or visit the Yappucino Café to choose from a large selection of snacks. From comprehensive health insurance to gym memberships, you’ll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.
YapStone powers a web-based and mobile payments platform that is changing the way the world pays for everyday expenses ranging from apartment rents to online marketplaces. With a payment platform that offers industry-specific payment, reporting and software integration demands to specific vertical markets, YapStone processes over $10 billion annually in the U.S. and internationally. Today, YapStone payment solutions include RentPayment.com (multi-family), VacationRentPayment.com (vacation rentals), HolidayRentPayment.com (vacation rentals - Europe), ParishPay.com (non-profit), DuesPayment.com (HOA assessments) and StorageRentPayment.com (self storage). In addition to powering its own payment solutions, the YapStone payment platform is increasingly being used by third parties looking for a turn-key transaction solution in specific markets. With a $50 million minority investment by Accel Partners and Meritech Capital Partners, YapStone is expanding its platform into new vertical and geographic markets. YapStone was recently recognized by Inc. 5000 as one of Fastest Growing Private Companies for the 7th consecutive year and was also named to Forbes’ List of America’s 100 Most Promising Companies. YapStone has offices in Walnut Creek, CA, Santa Monica, CA and Ireland. www.yapstone.com
