CHARGEBACK REPRESENTATIVE | EURES - European Job Days

CHARGEBACK REPRESENTATIVE

by:  Manpower Estonia

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Manpower client is a global payment platform Reach, enabling local payments for merchant partners. Reach’s team is growing quickly and consists of over 35 team members, with offices in Calgary, San Francisco, London and now Tallinn. You can read more about the company at www.withreach.com

We are looking for

CHARGEBACK REPRESENTATIVE

What you will do

  • Manage incoming and outgoing chargebacks, and PayPal disputes/claims, notifications and responses, with merchants and customers
  • Provide merchants with knowledge and guidance in their chargeback and dispute responses
  • Manage external and internal conversations about customer’s questions and requests.
  • Collect customer feedback and share with internal teams to help identify potential system issues
  • Follow-up on all outstanding chargeback and customer service issues
  • Support all internal teams as requested

What we expect from you

  • Customer focused, service minded and solution oriented attitude
  • Knowledge of Microsoft Office and Google Sheets
  • Self-Starter, fast learner and strong attention to detail
  • Comfortable working independently and as a member of a distributed team
  • Analytical and problem-solving skills
  • Fluency in English

You will have opportunity to learn many aspects of the international payments and grow with company. You will have opportunity to travel to Calgary, Canada for 2 weeks of training.

 

This job has expired