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Job offer description

Do you enjoy advising customers individually and have a pleasant telephone voice? Become part of our team! We are currently looking for friendly customer advisors (m/f/d) in the Dutch Team on behalf of our client, a leading provider of financial services, in full or part time at the Berlin location. Even if you speak another mother tongue, you are welcome to contact us. We can then ask our client if there is a need for this "foreign" language in the international teams.

What you can expect

- The opportunity to work full-time or part-time (part-time from 20 hours/week possible)

- Intensive induction as well as qualified training (digital induction, online training and support when working from the home office)

- Extensive social benefits, including Christmas and holiday bonus

- Contribution to the company pension scheme after the end of the probationary period

- Up to 30 days holiday per year

Your tasks

- Customer care (80% telephony and 20% mail processing)

- Answering customer enquiries on the phone regarding payment processing

- Writing letters based on open claims and contacting customers (also by e-mail)

- Entering and managing transactions for customers using the accounting system



Our requirements

- Career changers, students, experts are welcome

- Dutch and English language skills

- Very good communication skills, written and spoken

- Outgoing and friendly personality

- Customer orientation and a quick apprehension

- Coverage of working hours Mon - Fri from 07:00 to 20:00, Sat and Sun from 08:00 to 16:30

Interested? Please don't hesitate to contact us!

 

 

Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • Dutch
  • Fluent
  • English
  • Very good
Required skills:
communicate by telephone
Salary range:
Not provided
Date of expiry:
Link for more information:

About company

Nice to meet you! We’re Randstad.Randstad is the global leader in the HR Services industry. By serving as a trusted human partner in today’s technology-driven world of talent, we help people secure rewarding jobs and stay relevant in the ever changing world of work. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Since September 2019 Randstad Germany has… Find out more