Business Process Analyst

At Brightive we care about building the capabilities of our consultants and we invest in their personal development to provide the best service to clients. We are a small, innovative and dynamic consultancy firm that emphasizes staff development and provides outstanding solutions, aimed at a strategic direction and ongoing business development. The office is based in Sofia, Bulgaria, however, we work with client organisations across Europe and Middle East. 

Job Description: 

• Analysing client’s existing operations and processes to identify pain points, gaps, inefficiencies and any unmet business needs; understanding business objectives and motivation, often going beyond what is being stated;
• Working with business partners and subject matter experts to define and document process requirements, explore new opportunities, conduct feasibility studies, gather insights and recommend process improvements;
• Modelling business process diagrams as per the BPMN methodology using a variety of process mapping tools, drafting standard operation procedures (SOPs) and validating them with key business stakeholders;
• Preparing “as-is” and “to-be” end-to-end process documentation and performing detailed gap analysis, in addition to various other documentation (status reports, impact assessments, training materials, etc.);
• Soliciting and analysing technical requirements and user stories with the purpose of aligning them to business requirements and processes to ensure the development of consistent end-to-end solutions;
• Supporting or leading client workshops in support of process validation, business change and their widespread acceptance across the client organisation; 
• Configuring process modelling tools (e.g. Lucidchart, Signavio, ARIS) and platforms for client projects (e.g. SharePoint), providing support and training for their usage to end users. 

     Requirements: 

• Educational background in business administration, management, computer science or information systems is desirable; 
• International experience or education, and the ability to travel and work in the EU are musts; 
• Comfortable that international travel can be required for up to 65% of the year;
• Experience in mapping business process models in accordance with the BPMN standards is a must;
• Operational expertise in using process modelling tools (e.g. Lucidchart, Microsoft Visio, ARIS Architect, Signavio, IBM Blueworks Live) is a must;
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation;
• Ability to work under general direction and interact with and influence project team members;
• Ability to perform a broad range of work, sometimes complex and non-routine, in a variety of environments, and to apply methodical approach to problem definition and resolution;
• Ability to understand and use appropriate methods, tools and applications;
• Demonstration of an analytical and systematic approach to problem solving;
• Ability to work closely with different business functions and understand their priorities;
• Fluent in written and spoken Business English, any other foreign language is a plus; and
• Good knowledge with practical experiences in applying project management methodologies (E.g. Agile, Waterfall, PRINCE2, PMI) is considered a plus. 

Brightive offers: 

• A competitive basic salary and significant performance & utilisation related bonus;
• Medical + travel insurance;
• Public transportation card;
• Multisport card;
• Flexible working time and work from home policy;
• A structured career development path including company-covered support in the pursuit of Agile, Project Management (PMI and/or PRINCE2) and Business Transformation and IT consultancy certifications (BA and ITIL);
• 5 days additional paid leave (total: 25 days);
• An outstanding team of colleagues, based in a forward-thinking and fun shared office space at Puzl CowOrKing Space;
• The opportunity to gain exceptional experience through involvement in some of the largest Business Change projects in Europe.