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Key Responsibilities

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
  • Communicates to his/her superior any difficulties, guest comments and other relevant information 
  • Prepares for service by ensuring:
    • Adequate par stock level are maintained and requisitions are raised and picked up from the general stores
    • Grooming is impeccable 
    • Bars and Outlet equipment is clean
    • Outlet is ready for service and guest comfort
    • Food and beverage orders are taken quickly
    • Payment methods are handled accurately
    • Guests are conversed with in relation to the food and beverage products

 

  • Carries out effective beverage service by ensuring:
    • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
    • Promoting and selling cocktails to guests
    • Making and presenting cocktails
    • Coffee and tea is served hot and in accordance with standard
    • Guests are advised on alcoholic beverages
    • Compliance with legal provisions of local liquor codes
    • Level of intoxication of guests is assessed and appropriate action taken
    • Advise guest on the hotel’s policy of smoking
    • Monitor factors which interfere with the total experience of the guest

Self Management

  • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 
This job has expired

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