Assistant Accommodation Manager

Join us in writing the next chapter of the Carton House story. 

There has never been a more exciting time to embark on a career with us. Carton House has re-opened as the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.

We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.

We now have an excellent opportunity for an experienced Assistant Accommodation Manager to join our Accommodation team.

Key Responsibilities:

• To promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• To anticipate guest needs in order to enhance quality service and in turn enhance guest satisfaction.
• To identify and empathise with all internal and external customers of the Hotel and Accommodation Services.
• To maintain regular and effective communication with your colleagues and attend as directed, briefings sessions with the manager.
• To carry out quality training and coaching in a systematic and professional way to meet the needs of the business. To assist the manager in the development of the team.
• To plan the labour resource effectively to meet the service criteria set for the department encompassing training, supervision and forecasting in line with the hotel business needs.
• To create an environment which promotes employee morale and encourages the team to have a pride in the area and a high level of commitment.
• To appraise all employees under your control at the intervals agreed with the manager, using the guidelines provided.
• To have a complete knowledge of the hotel and the product and services it offers.
• To control and seek to reduce operating costs of your department whilst maintaining standards set.
• To identify and report maintenance requirements and hazards in the work place and to chase, ensuring action has been taken.

The successful candidate will have:

• Excellent people skills.
• Passion, energy, enthusiasm.
• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Knowledge of Opera PMS essential.
• Flexibility is required in this position.

Why work for Carton House?

• Strong team focus and team atmosphere.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities. 
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Eligible to work in Ireland.