Application Maintenance Services Leader

We are looking for a customer-oriented Application Maintenance Services Leader for Supply Chain area with analytical mind set to join our team in Coca-Cola Hellenic Business Solutions & Systems, IT Group Function (BSS).

Tech savvy to innovate?

ABOUT YOUR NEW JOB

As an Application Maintenance Services Leader for Supply Chain area you will be responsible for ensuring all business teams have a seamless customer experience and service excellence in problem management, provided by external vendors. As single point of contact for the Business Solutions and Systems Product support in the area of Supply Chain you will focus on integrating the services for existing and new products support model/services. 



You will benefit from a fast-paced, dynamic and result-driven environment. You will be working with the leading technologies and vendors in the area of responsibility. You will be challenged, you will be encouraged, and you will grow.

YOUR NEW KEY RESPONSIBILITIES:

• Coordinate the incoming Incidents, Service Requests and Changes, and ensure that all requests in the respective area are completed in a timely and high quality manner;
• Organize Regular routines/meetings with the vendors in the Area of AMS;
• Conduct service review meetings, review performance KBIs, SLA and system availability with the respective stakeholders;
• Manage the Releases of the applications to the Supply Chain area, including SAP, Cloud and other
• Orchestrate regular meetings for Change Request assessment and ensure final decision in the system;
• Support the execution of financial control on the vendors for Supply Chain – perform audit of the volumes and check invoices;
• Analyze the knowledge for the products/processes and initiate, coordinate and attend trainings for business users addressing gaps in the respective area.

ARE THESE YOUR SECRET INGREDIENTS?

• 3+ years working experience in IT;
• Min. 2 years practical system experience with SAP;
• Strong computer skills – EXCEL;
• Ability to manage multiple tasks and assignments simultaneously;
• Resources management and Vendor management skills;
• Experience or training with the ITIL framework;
• Proven ability to work in a multi-cultural environment;
• Experience working in a service-delivery role in a business-critical environment;
• Excellent command of English Language.

ABOUT YOUR NEW TEAM:

Coca-Cola Hellenic is a unique family in Bulgaria, comprised of the Bottling Business, Accounting, Data Management, HR and IT centers, delivering services to the entire CCH Group.

BSS is Business Solutions and Systems, a Central Function, meeting point where technology and processes are blended to create competitive advantage for our company - CCHBC. We are an international team of IT professionals, having 21 nationalities and 63% of them are based in Sofia. We strive to be a strategic business partner, accelerating value creation and cost optimization, and sustaining CCHBC as a supplier of choice through the fast delivery of simple, innovative and cost-effective solutions and services.

Unlock your career in Technology!