Account operation specialist Traineeship - Native language German or French

by:  Italy

Description:

As Account Sales Specialist, your responsibility will be to assure the highest service level to our skippers network. Your main tasks will include multilingual support via email, live chat and telephone providing support to boat-owning skippers all the way through the application process, onboarding and listing their experiences on the platform. This is a business development position that will make you an active member of the Operations team, bringing you to share strategies and objectives: it is a central and critical role in developing the offer side of the platform, which is based on enlarging the base of boat-owning skippers and their retention, thanks to an excellent support service. The successful performance of the Operations team activity is closely related with the continuous improvement of the experience of thousands of people choosing sailsquare for their holidays at sea every year. Passion, curiosity, proactivity, attitude to constant improvement, collaboration and respect for others are the traits we seek in every person, as well as the values we believe in.ISCO 142 - Customer services clerksISCO 2422 - Client information workersISCO 34221 - Travel consultants and clerksLocation (address)Viale Daniele Ranzoni 15/ALocation (city)MilanLocation (country)ItalyStart date15/11/2019ActivitiesEnsure a high support service level to skippers; Actively take part in the skippers recruitment process; Interact with skippers worldwide on a daily basis, understanding their needs and solving problems quickly; Take part on the definition of the skipper recruitment marketing strategy, and directly execute part of the online and offline activities. Job Brief: 1.1 Overview: sailing and the nautical market "Introduction on the market of sailing and nautical tourism (including legislation) Pleasure boats in Italy " type of craft used for pleasure craft (boats, boats, ships) difference between location and rental 1.2 Overview: Vision and Mission Values Numbers and growth Key messages (terminology to be used) Team, people and role in the company Where we go, Adventure Travel 1.3 Overview: Platform Registration and access (BE) Profile management Profile page (user and owner, differences) Find vacation / inspirations / destinations Vacation page Messaging Favorites Reviews Reservation flow single fee / whole boat Class line / additional services Coupon Reward Custom offer Crew page Reward Program Application skipper Create vacation Online holiday management

Contract typeTraineeship

TimeFull timeTerm

Fixed term (at least 6 months)

Duration (months)6

Salary min. (EUR) 500

Apply you the cv in English a eures@afolmet.it