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Accommodation Assistants

by:  Diamond Coast Hospitality Ltd

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Accommodation is not privided with this vacancy.

Main Duties:

  • Clean and service all rooms according to their status of departure, occupied or vacant to company standard.
  • To respect at all times guests property and privacy, and to handle all guests requests promptly and courteously.
  • Report stains and damage to any of the hotel property.
  • To clean and restock the trolley before going off duty.
  • To maintain & clean corridor section before going off duty.
  • To be responsible for pass keys.
  • Collect section list each morning and return it before going off duty.
  • Report any rooms which:
    • Do not require servicing.
    • Display a "Do Not Disturb" sign.
  • Report:
    • Malfunctioning equipment.
    • Lost property.
    • Suspicious incidents or persons.
    • Personal gifts from guests.
    • Health & Safety hazards.
  • To ensure guests and hotel laundry and dry cleaning is dealt with in accordance with the agreed hotel standard.
  • To minimize wastage of materials and energy through careful work practices.
  • To adhere to the hotel policy of recycling.
  • Complete appropriate tasks from the weekly cleaning/spring cleaning schedule.
  • To complete cleaning tasks in the hotel public areas as directed.
  • To deal with guest lost property according to the Hotel standard, to record and store this as hotel property, until it is claimed by its owner.
  • Demonstrate Service Excellence through the following ways:
    • Always present yourself at work on time in full clean uniform & name badge.
    • Attend training & department meetings as scheduled.
    • Participate in improving the guest service journey.
    • Welcome guest feedback, share it with your team & aim to recover good service at every opportunity.
    • Smile & greet your guests & colleagues before they greet you.
This job has expired

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