We are looking for the best Team Manager of the industry who is eager to work in a service-oriented
environment and who can promote teamwork and take responsibility for the development and overall
performance of a team.
It is essential that you have vast experience from the call center business and that you have a great
understanding of the challenges in regards to management, client handling, KPI-reporting, and employee
You are proactive, set high standards and you can pass your positive attitude to your staff so they can
provide the best customer service. You have an analytical approach to your work and an open mind when
it comes to enhancing performance, improving KPIs, and optimizing the core processes of the team.
On top of this you are an empathetic leader, always looking to motivate and improve both the team and
the individual with a coaching approach.
The perfect match: You will have to be extraordinary
The ideal candidate has experience with:
• Leading a team of customer consultants (preferably from a technical inbound client) and has
ensured they met and exceeded the client’s economic, operational, and quality objectives.
• Providing guidance to ensure that the objectives of the agreed KPIs are achieved consistently.
• Have weekly performance meetings, reviewing the results and achievements of employees.
• Promote a culture of open and honest communication and an environment that encourages team
• Keeping a track record for maintaining the best talents as well as to coach, develop and motivate
• Working with key processes within Six Sigma, COPC or similar.
As Team Manager, it is your responsibility to maintain a dialogue with the client and handle weekly
business reviews, day-to-day KPI-reporting and any other requests. It is important that you are comfortable
with working in a Scandinavian environment, where daily communication is conducted in English and it is
crucial that you have great business sense.
Why you should join Sitel
At Sitel we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees who are on the market.
Among the benefits of working with us are health insurance, great pension scheme, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.
We take care of you, your progress and make sure that you have the right conditions to deliver the best results. And we expect subsequently that you do exactly that – give it your best at all times.
We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, do not hesitate, if you feel that this ad sums up your character and ambitions. Please submit your resume and cover letter to this link.
If you have any questions about the job and Sitel as a work place feel free to direct them to Recruitment Manager Stig Thorsteinsson at firstname.lastname@example.org.
For further information visit www.sitel.com, or have a look at our FaceBook page.