Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services.
Established in December 2005, Fujitsu’s Global Delivery Centre has seen sustained expansion becoming the model for multi-lingual Service Desks globally. Today it serves as a key hub in Fujitsu’s Global Delivery Framework, with approximately 17,000 Fujitsu people supporting more than 350,000 users across 100 countries worldwide.
In Portugal, Fujitsu Global Delivery Centre offers Service Desk facilities
Fujitsu’s Global Delivery Centers are strategically placed to follow the sun. One of these Global Delivery Centers is located in Lisbon, traditionally a center of diversity and gateway to the world. From here our Service Desk teams support customers around the world, with a primary focus on European clients with (broad European language capabilities), keeping their businesses running, 24/7.
At Fujitsu we take pride in delivering excellent service and products to our customers. We recruit talented individuals who help us deliver our promises and achieve consistent near perfect execution.
The Lisbon and Braga locations offer Fujitsu and its customers access to a high quality workforce with strong multi-lingual capabilities. Over 1600 employees providing 24/7 IT services in 23 different languages, to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment. More than 70% of agents employed are native speakers – and over 80% have university degrees. High staff retention rate, exceptional customer service standards and a cost-efficient operation have established Lisbon as a world-class Service Delivery Centre.
We now offer you the opportunity to be part of this great company.
Come and work with us !
In this video, Sofia Barbosa, Service Delivery Manager, and Neeki Tamang, Team Manager, explain how lean processes, global service standards and our customer-centric approach are not just solving problems, but preventing them from happening in the first place.