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For a new project in Almere (near Amsterdam) we are looking for multiple multilingual colleagues: English and (near) native Swedish. You will work for a new, international operating, client of Xerox: Royal Caribbean Cruise Lines.As an Inbound Sales & Service Representative, you are responsible for handling incoming pre- and post-reservations inquiries for Royal Caribbean International.. As a Sales & Customer Service Representative, you will be working in different shifts and will be responsible for handling pre- and post-reservations inquiries. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. Most of the time you are the first point of contact for customers calling with our contact center. You provide service to our customers and try to exceed their expectations during each call.
For this job, we need multilingual people who are looking for a job for a minimum of 6 months.
Preferably you have experience in working at a call center and/or in a travel related industry. Especially experience at a customer service/ sales department or back office environment of a travel agency, tour operator or airline would be a great advantage.
We offer an informal and friendly work environment in Almere (a city very close to Amsterdam) and in addition we offer the following:
We offer a 6 month contract, after that we offer a contract of 1 year. You will get a bonus (€ 500,- gross) if your contract is prolonged after six months. Still working with Xerox after 12 months? Then you’ll receive an additional bonus of € 500,-.Flexibility in work schedule is required during the opening hours of the Sales and Service desk (minimum of 20 hours a week). Working hours are from Monday to Friday from 08:00 – 17:00, Saturday and Sunday closed. To prepare you for the job we will offer an extensive paid training (start date end of October) which will take place between 09:00 – 17:30 from Monday to Friday for 4 weeks. Due to training and coaching is fulltime availability during the first 6 weeks required. After this period working part-time is a possibility.