Customer services technician Level 2

The successful candidate will play a key role in the growth of our business and ensure our reputation as a market leading solution provider is maintained. This position will be responsible for dealing with customers, directly communicating with fast growing end-user base by phone and e-mail, working on large account deployments, and solving any customer technical issues.

Permanent

• Responsible for resolving customers’ technical issues efficiently, accurately and in a professional manner using excellent customer service skills.

• Be designated technical contact for key accounts

• Ensure successful deployment of large account set ups

• Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers technical problems and seeing these through to completion.

• Report accurately all enquiries and trouble tickets on company system

• Minimum 2 years experience in Technical Support Level 2

• Experience resolving user related technical problems with directions given over the phone

• Good telecoms and IT knowledge

• Superior technical and problem solving skills (identify root cause and provide fixes,in depth analysis of issues with recommendations for resolution)

• PC proficiency; Knowledge of MS OFFICE

• N+ certification is essential ?

• Windows  environment

• Lotus Notes a plus

• Fluent French language skills essential

• Excellent communication skills (oral and written)

• Ability to work both independently and as part of a team is a must

• Enthusiasm and energy

Motivated to work in an international and fast moving environment

 Dublin

 Market rate