Job summary

Description and Requirements

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with DUTCH, you will be part of a great team and will:

  • Help our users with any issues they might have via tickets or calls

  • Provide solutions to everyday device use questions on a case by case customer-oriented approach

  • Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team

  • Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

  • Very good knowledge in DUTCH language (B2 or similar) for daily communication with customers

  • Good command of English (B1 or similar)for training and internal communication

  • Basic understanding of iOS and Android OS use/features

  • Demonstrating empathy

  • Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player 

  • Result-oriented with personal performance

  • Friendly and outgoing personality

  • Looking for a long-term employment

 

In return, we offer:

  • Flexible working hours options

  • Attractive salary

  • Fully paid training

  • Stable job and career development opportunities: continuous product support, coaching, and personal skill courses

  • Special Discounts and Offers (Food vouchers, Multisport cards)

  • Additional health insurance & Transportation allowance

  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)

  • Positive international working environment (Relax zones, PlayStation and billiard relax areas)

  • Employee referral bonuses & Recognition programs

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

Required Language(s) Dutch

Angaben zur Stelle
Work experience:
Work experience is not required
Sprachkenntnisse:
  • Dutch
  • Very good
  • English
  • Good
Anzahl von Stellen:
1
Date of expiry:
About company

Find us in Skype with ID: live:.cid.a339a2b668f66418 TELUS International Europe is the biggest employer in the BPO sector in Bulgaria.Our teams in the country number to over 3600 employees. We make sure that our colleagues work in a motivating environment, providing some of the most modern offices in top locations in two of Bulgaria’s major cities – Sofia and Plovdiv. We take care of our teams by providing over 40 social benefits and ensuring that we also give where... Erfahren Sie mehr

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