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Beschreibung des Stellenangebots

Position:

 

Reports To: Operations Manager

 

Role Purpose:

To monitor the One Touch Tele monitoring System to support care which is delivered 24 hours , 7 days a week

To take the necessary actions to deal with any situation which arises during the monitoring (days and week-ends)

To maintain the accuracy , integrity and completeness of all relevant data in One Touch arising from the monitoring

 

Main Duties/Tasks:

Monitoring of carers clock in/clock out.

Reporting on issues carers have with clock in/clock out.

Supporting care and dealing with any issues carers have with clocking in

Taking actions as necessary to deal with any situations which arise during the monitoring

Dealing with the Schedulers / Care Supervisors to ensure cover is organised and all the clients are covered

When the Schedulers are unavailable, take responsibility for organising cover by liaising with carers & clients

Any other tasks as required by the Manager

 

Qualities Required/Person Specification:

Good working knowledge of IT.

Reliable.

Takes Initiative. Takes action. Get things done. Doesn’t wait to be told and doesn’t leave things

Appropriately escalates issues of carer cover or client care if needs be

Keeps his/her Monitoring colleagues , and other colleagues as appropriate ,informed and up to date

Confidential, discreet

Produces quality work , few errors , accurate and pays attention to detail

 Ask for help when needed , otherwise has the confidence to get on with the job

Positive attitude. Is upbeat and lively, doesn’t look for excuses or problems.

 

Other:

Initially working hours will be shift work between 8.00-4pm & 4pm-10pm Monday to Sunday

A rota system will operate for all shifts

Work is office & home based you're required to be able to work undisturbed if at home.

A laptop and mobile phone is provided by the Company

Training is provided initially at the company office in Swords

The position is Part-Time covering 15-22.5 hours per week, although additional cover shifts will be available during holiday period.

Angaben zur Stelle
Berufsfeld:
Work experience:
Work experience is not required
Gehaltsspanne:
Not provided
Date of expiry:
Link for more information:

Über das Unternehmen

At Fingal Home Care we are passionate about delivering professional, reliable, person centred care. Our aim is to enable and support our service users to live as independently as possible in their own homes.We understand that deciding to receive care support can be daunting but with an understanding and listening approach we aim to make it a simple and enjoyable experience where your wishes and… Erfahren Sie mehr