Floor Staff Processes orders from customers and serve food and drink at the tables.
Greet and escort guests to tables.
Take orders, by writing in your notebook, from clients for food and drinks at the restaurant.
Serve food and drinks in accordance with the Standard of Service (attached)
Discharge excellent customer care in carrying out duties.
Charge for food and drinks and services, under more experienced staff’s supervision, or, once the required training has been undertaken and/or the required expertise has been acquired, independently
Operate a cash register, once the required training has been undertaken and/or the required expertise has been acquired.
Arrange and set the tables.
Clear and set up tables, as well as keep tables and dining areas clean and set for new diners
Register table reservations and check online reservations every half hour
Ensure that the dining areas are kept clean at all times including the terrace, shop front, and rear areas
Serve alcohol in line with the Irish alcohol regulations
Operates a professional coffee machine and makes high-quality coffees and hot beverages
Refer all allergen requests to the managers and chefs.
Report to the manager on routine maintenance issues
Refer all customer complaints to the managers
Additional duties as required, to comply with any reasonable request by the Head Chef, Supervisor or Management
Knowledge and Skills:
Possess a HACCP certificate
Knowledge of Health and Safety rules and procedures
Knowledge of Italian food and wine
Ability to establish priorities, and to proceed with objectives
Previous experience in a similar role
Preferably at least 2 years experience in a busy restaurant and have a good understanding of Italian food and wines