Partner-Websites:EURESELA

Customer Service Advisor with Czech Language Skills

by:  Webhelp OÜ

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Webhelp OÜ is looking for Customer Support Advisors in partnership with one of the largest electronic companies of the world. If you master Czech/Slovak language and have great communication skills, then this job offer is excellent opportunity for you. 

As a Customer Support Advisor, you are the one who helps customers with technical problems and finds the best solution for their needs via phone, chats and e-mails.

Requirements: 

  • Czech/Slovak language spoken and written as a native speaker;
  • Good (at least B1/B2 level) English language skills;
  • Good communication and organizational skills;
  • Previous customer experience is an advantage;
  • Interest or experience in electronics/technologies is considered as an advantage.

Responsibilities and work:

  • In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email;
  • Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions;
  • Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems;
  • Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position;
  • Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.

We offer:

  • Hourly salary from 7 EUR;
  • Training and experience with one of the global leaders in electronics;
  • Expenses subsidy (phone, internet, parking, sports, etc.) of €60 net per month;
  • Private health insurance (in addition to Haigekassa)
  • International work environment (Webhelp employs 60,000 people all over the world), with many (also international) opportunities for professional and personal growth;
  • Work in shifts from 9:30AM to 6:00PM in shifts, Monday to Friday;
  • Convenient office in Tallinn city center;
  • Great Team of colleagues and excellent working atmosphere;
  • Company and Team events each month of the year.

Additional information:

If you think you are the perfect candidate for this role, please apply by submitting your CV in English. Only candidates who are chosen to second round will be contacted.

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