Social Media Advisor for an Airline Reservations Project – French Speaker

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 65,000 game-changers from more than 170 locations in 50 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Social Media Advisor for an Airline Reservations Project, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers unique situations and acknowledge their needs. You will be the main brand ambassador of our client, crucially contributing to the improvement of our airline’s customer experience.

As a Social Media Advisor for an Airline Reservations Project, you will:

• Booking management (altering, canceling, or creating new reservations)
• Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
• Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer's service expectations so they will remember and share their great experience.
• Listen to the customer's unique situation and acknowledge their needs.

We are looking for:

• Native or Proficient French (C2)
• Fluency in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
• Previous experience in Customer Service or as a tourism/travel representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package: shared accommodation and flight reimbursement

Life at our company:

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon (Parque das Nações, Oriente).

Ready to take up the challenge?

Join our team and show off your talent! 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.