Danish speaking Customer Support agent

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. Your role will include:

Customer Service:

• Answering customer inquiries via email

• Respect the Responsible Gaming Processes

• Handling wide variety of player & account queries within agreed service levels

• Communicating with customers keeping them well informed about the company products, services & promotions Account and Documents Verification (KYC):

• Monitoring the partially automated verification processes of customer accounts

• Manual verification of customer accounts

• Documents check Online Payments:

• Monitoring of customer registrations

• Monitoring and processing of incoming and outgoing payments

• Monitoring of potential account abuse cases

• Supports automated payment and withdrawal processes

Requirements:

• Previous customer related experience (ideally within iGaming industry)

• Native-like level of Danish language (both spoken and written)

• Good English language skills

• Must be PC literate – proficient MS Applications

• Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives

• Ability to develop relationships & rapport with people

• Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required