IT Specialist (m/f/d)

The IT Specialist assist in providing functional and IT analysis, design, and development, integration, documentation, and implementation assistance on problems which require a thorough knowledge of the related technical subject matter for effective system deployment.

Your tasks

• Administration, maintenance and care of IT servers and network infrastructure  
• Consulting and general support of IT users to gain an understanding of the business environment, as well as the management of user accounts  
• Collecting, identifying, defining and organizing detailed user and information technology requirements
• Supervision of security systems in the network (firewall, access, VPN connections)
• Installation and support of PC workstations including peripherals  
• Change, incident and problem processing in the ticket system
• Defining of scopes, plans and deliverables for assigned projects
• Designing and preparing technical reports and related documentation and making charts and graphs to record results
• Assisting in writing, designing, or editing web page contents
• Developing databases that support web applications and web sites
• Modify and maintain system configuration and participate in application system updates and upgrades in order to meet the needs of business units;
• Assist business units and technical staff with data errors, extracting data, and building interfaces to and from the system;
• Track operations and maintenance service in the IT Service Management System and create and monitor change requests for system and database changes;
• Update work log of assigned tickets and changes with current status at least once a week, including the documentation of work log ticket resolutions and keeping the customers up to date on the status of tickets and changes;
• Work with Database Administrators to coordinate database updates in a manner that has minimal impact on business units;
• Maintain data access security for user profiles, groups, roles and object queues as well as object level, record level and field level permissions;
• Restrict users' access to only the applications they have authorization to use and utilize the Profile function to accomplish application access;
• Serve as system advisory & point of contact during requirement analysis, design, development, maintenance, and support phases for new and system enhancement projects

Ihre Qualifikationen

• Successfully completed training in IT or  IT-related education 
• Work experience, at least 1 year
• Willingness to familiarize yourself with new technology and software
• Enjoy helping people with IT and application issues, and creating and maintaining documentation and IT guides
• Excellent customer service/customer interaction skills
• Very good knowledge of German in spoken and written
• Good English skills

Ihre Vorteile

• Permanent employment contract
• An attractive monthly salary 
• Orginizing of an accomodation 
• Opprtunity to learn German on our online plattform for free (Trenkwalder Learning)
• Holiday money and Christmas bonus 
• An interesting job's environment
• Oportunity to improve own qualifications