Customer Service Representative- English Speaking- afternoon shift - Szeged | EURES - European Job Days

Customer Service Representative- English Speaking- afternoon shift - Szeged

by:  BP

Das Stellenangebot ist auf folgender Veranstaltung verfügbar:

Discover how our diverse, talented people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team.

Join our team and advance your career as an English speaking Customer Service Representative
afternoon shift

If you join our Customer Service team, you may have the following responsibilities:

  • Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values
  • Provide customer service via the internet, phone, fax and email to support activities
  • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems

In the Customer Service Representative role we have the following requirements:

  • Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred
  • Must demonstrate a strong understanding of customers’ needs / behaviours
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong time management and organisation skills
  • Intermediate knowledge of MS Office application
  • Experience using SAP and/or Siebel is an advantage

At BP we provide the following environment & benefits to you:

  • a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued
  • possibility to join our social communities and networks
  • chill-out and collaboration spaces in a modern office environment
  • learning opportunities, language courses and other development opportunities to shape and advance your career path
  • different bonus opportunities based on performance, wide range of cafeteria elements
  • life & health insurance, medical care package
  • company laptop
  • phone for private usage
  • opportunity to work from home: up to 2 days / week based on team agreement

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