Hotel Recepcionist
Angeboten von:
Für Veranstaltung verfügbar:
Arbeitsplatz:
Portugal
Bildungsniveau:
Anzahl von Stellen:
1
Beschreibung des Stellenangebots
- Constant maintenance of a high standard of service towards the guests.
- To ensure that all guests receive an efficient and quick check-in and check-out.
- To ensure that all requests, which the guest may have, will be considered
- To have a high knowledge about all services offered in the hotel, as well as a high knowledge about where the hotel is located.
- Assure that constantly will be offered the best service and the best treatment to our clients.
- To maintain adequately and improve the quality of “Guest History” and “Marketing Data Base”.
- Take part in training courses regularly and put the know-how thus obtained into practice.
- Involved in training and management of the FO apprentices
- Communicate with all Team Member in the service area and throughout the hotel in general
- Attend and actively participate to daily briefings and monthly communication meeting.
- Actively participates to training courses and apply training received
- To maximize the sale of rooms, and if possible, for the best price.
- To adopt a reasonable commercial attitude by maintaining, increasing and taking advantage of trade opportunities. (Selling rooms for the best price in Front Desk).
- To be up-to-date concerning the occupation of the hotel, the availability, the prices to offer and the policy of credits to follow in the different occasions.
- To ensure that in the case of overbooking or high occupation, the rejection of selling a room is the last alternative, considering that before refusing a reservation, it is necessary to study many possibilities.
- Ensure high level of service to guests according to established standards
